Everything about how BUILDT works, builds, repairs, warranty and terms.
The basics of how things work.
Yes, but it's not walk-in retail. Message us or email first and we'll agree a time that suits, including some evenings and weekends. You get the bench to yourself, so we can talk through the spec or the fault properly instead of rushing. We don't run an online booking system, it's just a quick message.
Drumcondra, Richmond Road, Dublin 3, D03 E3W9. There's no walk-in retail, so get in touch before you call round.
That is the whole point. Tell us what you will use the machine for and your budget, and we will recommend honestly, including where spending less makes no difference.
Collection at the workshop is the default, and we encourage it for security and safety. We can also post anywhere in Ireland by An Post registered service, tracked, signed for and insured up to €2,500. Posting is at your own risk, so contact us first to arrange it. See the delivery page for details.
Once your system is built and paid for, we'll hold it ready for collection for 14 days from the date we tell you it's ready. If you can't make it in that window, just get in touch and we'll sort an alternative.
Prebuilt PCs, Signature builds, and going fully custom.
A Prebuilt PC is a one-off, like a drop: a single machine already built and ready to collect, parts picked by us, often at a better price thanks to deals on the components. When it’s gone, it’s gone. A Signature build is from our standing lineup (Value, Gaming, Creator and Workstation): a fixed spec at a fixed price that we build on repeat. Sometimes one is on the bench ready to go; if not, we build yours to order once your deposit is in.
No, a Signature build is a fixed spec we build on repeat, parts chosen by us. If you want to change the parts, use the configurator to design your own from scratch and send it to us as an enquiry.
Yes. Give us a number and we will get the most machine we can for it, then tell you plainly where adding or saving a little changes the result.
We build with all of them and have no brand bias. The recommendation comes from your workload, your budget and current value, not from what we would rather sell.
Not always. Exact brands and models can vary with component availability, and if a listed part is out of stock when we build, we substitute the closest equivalent, matching the specification or better, never a downgrade. Configurator prices include a margin to account for this, so treat the total as a guide rather than a fixed figure. It typically runs slightly higher than the price you're ultimately quoted.
Yes, absolutely. We charge a fixed labour fee of €150 to €200 depending on the parts, and we confirm the price before any work starts.
Yes. Before any work gets started we check that all your parts are compatible with each other, and we flag anything that is not a good fit.
No. There is no warranty on a build made from parts you supply. Each part keeps its own manufacturer warranty, but our 1-year labour warranty only applies to systems built with parts we supply.
Yes. It arrives with the operating system installed and updated and all drivers configured, so you switch it on and go. Tell us if you prefer Windows or Linux.
A custom build, or a Signature build we have to make to order, takes 5 to 10 days from order to collection. A Prebuilt PC, or a Signature build that happens to be on the bench, is ready immediately.
How the deposit works, and paying the balance.
A €200 deposit by card via Revolut, whether you are reserving a ready-to-collect prebuilt or a Signature build. It is credited in full toward the price. Card payments are handled by Revolut; we never see or store your card details.
Yes. A flat €200 reserves your exact unit or build. We do not currently take full payment online.
Use the configurator as a guide to spec and price, then send it to us as an enquiry. We confirm stock and turnaround by email before anything is charged.
On collection at the workshop, or we will arrange it with you when we ship your order.
What to expect if something's gone wrong, or you want more from the machine you have.
Not at all. We repair and upgrade any desktop PC, whoever built it, including pre-builts and other custom machines.
Usually yes. A new GPU, more memory, faster storage, better cooling or a clean install can add years to a machine. We will tell you honestly when an upgrade is worth it and when it is not.
We treat your data carefully and will always talk through backups before any work that could affect storage. Data migration to a new machine is available as part of most jobs.
Most repairs take 2 to 5 days, depending on parts availability. Diagnostics are usually same-day.
Every system we build comes with our own labour warranty, on top of your statutory rights.
Can't find what you're looking for, send a message and we'll sort it directly.